Capitec Loch Logan waterfront

Yesterday I was Loch Logan waterfront in Bloemfontein, then the ATM swallowed my card and I reported the matter to the lady who was working at the door , but nothing was done about that , they continued as normal as if nothing happened. No one came to me they just looked at me. I ended up leaving coz no one was assisting me . I ended up blocking the card using the app.and now I don’t have a card .