Capitec loans - glitches in systems and leaving customers disappointed and angry

I am very disappointed in my first experience with this bank. I app**** for a loan, everything approved, debicheck done etc. Only thing left to do was for Capitec to pay over the amount. I understand it takes 2-3 working days.. Keep in mind all finalized on Thursday afternoon... I was supposed to receive the money in my bank (FNB account) on Tuesday. After numerous phone calls (got cut off several times too), and emails... I was assured that the money was paid into a 'dummy account' (which Capitec opens and from there paid over) and promised that the money has now been Manually paid over from this account to mine and will reflect either later Tuesday evening or at the latest 11 am Wednesday. 11am...yet NO money received.. Phoned again.. Get transferred to my original agent (whom I will only disclose to Capitec) only to say: oh this happens quite often. Its a glitch and the manager who PROMISED me the previous afternoon didn't say he will transfer it... It will be rectified through the system etc. etc. Now honestly, I am extremely disappointed! Now I had to send yet another statement stating that my salary has been paid in?! EVERYTHING SHOULD HAVE BEEN DONE CORRECTLY IN THE FIRST PLACE! PLEASE sort out your system! This happened to my friend as well!! I wanted to transfer to Capitec and start a relationship with you, but I am seriously re-considering! Please sort this out? I don't have another 5 working days! I will write an updated review when you can show proper customer care.