yK
yasir K

1 reviews | Active since Oct 2018

17 May 2021, 21:26

Capitec loan term increased from 84 months to 92

Our loan increased from 84 months to 92 months, bank saying insurance increased, we had a fixed contract and there was not a single day late or no payments, all 16 months paid accordingly, how come they increase months on their own, that's total *******, they say capitec is best bank of south Africa, here they taking our hard worked money just like that, I won't allow this, my wife is gov employee and loan is on her name, we gona take this to court if they make any changes to the loan contract

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Replies (1)
Capitec Bank
Capitec Bank's reply17 May 2021, 21:28
Official
Good day Yasir

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank