Capitec Loan

I have a loan with Capitec, I went to maternity last year in September and I submitted all my documents they needed since I wasn’t going to get paid. So they continued debiting I went to the bank again they said I need to put money for the access fee my loan will be paused until I go back to work but that never happened. In December 2022 when my UIF money got in Capitec debited that money I owed for 3 months. I made that slide to avoid emotional stress which would have affected the baby.

Now in April 2023 I changed banking details and advices then telephonically they said it has been changed only to find out that they were just passing time, come May the 25 they threatening me that I need to make payment I’m owing. I went to the branch in Eastgate we called the accounts department and they changed them I paid manually. Now in June they didn’t debit I called the accounts on the 26th to check why they haven’t debited the agent said no your account is up to date I asked him to confirm which bank it was taken from he said there was an EFT payment received yesterday 25th June 2023. I sent an email to the collection department they also confirmed that they received money I’m not owing. On the first of July at 00:30am I received an sms stating that no money was received. Mind you September it’s the last month of debit and this is how they treat me as a customer. I have been referring people to take loans from Capitec but after this I won’t even go back there for anything I do t know if it’s because I’m black or what I’m very angry