Capitec loan - debt grave

I opened the account with Capitec in October 2018. When opening this account I requested that my instalment be fixed at R8000.00 per month instead of R7760.40 so that I can finish repayments quicker and this was not done.

I have since been doing adhoc payments monthly of R300.00, I called the call center to get this fixed; they told me I should go to the branch which I did. I went to Northgate branch and I was told directly that they could not do that; the only time they can change; it is when I ask for more loan. What kind of nonsense is this? So instead of your clients getting out of debt you rather have them go deeper into debt?

I actually feel that you want us in debt more than being there for us in time of need. Im a permanent employee, has been for many years but you still want me to pay for insurances. When I brought my own insurance I was told I cant coz it doesn’t suit your one. Im really tired of this, all I want is to pay more money toward my debt so I can finish repayments earlier and be able to do other things in my life.