Capitec Loan Account

Hi there

I would like to bring something to your attention. I opened a loan account with you guys (Capitec) in 2015 April with installments of R678 over a 43 month period. I have since paid this account in full with advance payments before its end period, and this is beside the installment I pay every month.

Last year November I requested my credit report from TransUnion and one of the things that came up was a Capitec loan account which I thought I had settled over a year ago. And to confirm this account was closed after I made those advance payments I went to the Capitec branch in Mall Of Africa right after I made the last lump sum, which should have settled the account.

Now, my question to you is why was this account not closed? And I would like it closed because I am not paying any more money to Capitec. I paid my debt in full and it should be settled.

I called you call center number on Thurs morning and the lady couldn’t so she transfered me to accounts. They also couldn’t help and asked me to send an email to the below email addresses ********** ********** ********** and I would get a response within 24 to 48hrs and I’m still waiting. I didn’t even get a response saying we received your email and we will get back to you when we can.

Saturday, I took time and went to the branch at Mall Of Africa again. The lady that attended me also couldn’t help me. But said the manager has stepped out and will call me back and soon as he’s back. Again, I’m still waiting. I have received nothing but bad service at Capitec, both on the phone and at the branch.