BM
Busisiwe M

1 reviews | Active since Nov 2018

29 Apr 2025, 15:41

CAPITEC LOAN ***

Good day

Please assist me Iam confused with Capitec loan account the balance is not decreasing but increasing. I signed the contract saying monthly repayment including interest is R146.23, but every month I see another interest deduction separate from the instalment and RET/UNEM CI,DISAB CI, Death CI example the balance was 9838.84 last month now is R10200.06, I'm confused as to how it happened because I signed for a monthly instalment that includes interest and services fee at once. and the instalment increases instead of decreasing.

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Replies (1)
Capitec Bank
Capitec Bank's reply29 Apr 2025, 16:36
Official
Hi Busisiwe, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.