Capitec Loan

I have a current loan with Capitec and I am working on paying it off. What irks me is that I paid upfront for the loan and to my surprise, no debit orders were going off my account for loan repayments after I paid ahead. I contacted capitec and asked them why did they stop debiting, they informed that my account is on advance (the bank did not notify me of such), then I asked them to provide me with my current balance and to my surprise the balance has increased because of this advance nonsense. I honestly am fed up with capitec hence the rush of paying off my loan account ASAP. I have every right to know every single thing that happens to my account since I'm the one that's paying for it, things must be communicated thorough with the account holders, the bank should not suddenly decide what to do with our accounts without informing us.

I want to get rid of this ****py bank, it needs to stop holding me back!