CAPITEC LIVING UP TO ITS REPUTATION?

I have just had a most disappointing experience with Capitec Bank at George Mall. Since end October 2013. Over time I moved all my banking to Capitec Bank, depositing my and my wife's investment income to the account and making all my payments from this account. There is always a very positive balance in this savings account. In addition I have a few hundred thousand in fixed investments with Capitec. TODAY I MADE APPLICATION FOR A CREDIT CARD. ALTHOUGH ALL THE INFORMATION CAN BE GLEANED FROM MY ACCOUNT, i.e., THE WAY MY ACCOUNT IS HANDLED, I HAVE NOW TO PROVE MY INCOME ETC BEFORE I CAN BE ISSUED WITH A CREDIT CARD. I HAVE HAD A DEBIT CARD WHICH I USE REGULARLY. OTHER BANKS HAVE EVEN OFFERED MY CREDIT CARDS, BUT CAPITEC MY PREFERRED BANK HAS ALL THIS RED TAPE AS IF I CANNOT BE TRUSTED. THIS HAS LEFT A VERY BAD TASTE IN MY MOUTH AND WILL NOW CONSIDER WHETHER I REALLY WANT CREDIT CARD FROM CAPITEC.