Capitec listed me on SAFPS

Good day

I am very disappointed and highly disturb. Capitec listed me on the SAFPS 3 years ago. Apparently someone tried to apply for loan and savings account which I dont have with a *****ulent document. I was never informed or contacted now 3 years later when I tried to upgrade my contract I find out to my shock I am listed. Ive tried to explain its not me and the only possibility how someone got access to my things is I sold my phone at the time. And now they dont want to remove me from the SAFPS listing. I am the victim and this is putting a hold on my life as we were planning on purchases our first home but we cant because of something someone else did. How is this justifiable? Show me who signed the application. How do you expect me to just accept this?