AS
Aloma S

1 reviews | Active since Nov 2018

07 Jul 2020, 08:47

Capitec likes customers and young children (7 years) suffer by withholding the customers funds!

Capitec is one of the banks with the worst service and they like to see their clients suffer by taking and holding their money so that their customers and their children go hungry.

I tried drawing R2000 rand at the ATM and the ATM did not have the funds available and even stated on the slip that R0 was dispensed (I emailed the slip x 2, I called Capitec and I posted to their Facebook page)... HOWEVER CAPITEC STILL TOOK MY R2000 EVEN THOUGH I DID NOT GET THE MONEY AT THE ATM... This is so horibal Capitec!!!

I phoned them and the lady at the call center said that I must wait 30 days! She did not give me a reference as she should have, again BAD SERVICE!!! This is reticules Capitec! That was my last money to by food and my son haven had anything to eat for 2 days now!

This goes to show that Capitec likes to see their clients suffer and children go hungry!

I want my money back Capitec!

You are just heartless and do not care about any of your customers and it seems that you like children as young as 7 suffer hungry!

It's almost a week now!

I WANT MY MONEY BACK THAT YOU SO GREEDILY HOLD ON TO CAPITEC!!

WHAY ARE YOU TORTURING ME AND MY 7 YEAR OLD SON?

YOU HAVE NO HEART CAPITEC!!!!!

Proof me wrong Capitec !!!!

0
Replies (3)
Capitec Bank
Capitec Bank's reply07 Jul 2020, 11:12
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank
AS
Aloma S's update07 Jul 2020, 11:22
Reviewer Update
Ok Capitec, thank you for your reply. Just one question... What do I feed my son in the next 5 days wile Capitec takes another 5 days to sort this? This is so ridiculous!!!!
Capitec Bank
Capitec Bank's reply09 Jul 2020, 10:59
Official
Good day Aloma S,

I confirm the matter has been dealt with and resolved.

Kind Regards,
Capitec Bank