KM
Khutjo M
1 reviews | Active since Aug 2023
24 Feb 2026, 14:27
Capitec life cover
Life cover claim for my wife not paid still on review from 4 February till today I am the one doing follow up,the only time I was called was their detective looking for my wife medical history.
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Replies (4)
Capitec Bank's replyOfficial
24 Feb 2026, 14:39I can imagine how heavy this must feel, đ. Youâve been waiting since the 4th of February for your wifeâs life cover claim to be finalized, and the only contact youâve had was from their detective asking for medical history.
Capitec Bank's reply24 Feb 2026, 14:39
Official
I can imagine how heavy this must feel, đ. Youâve been waiting since the 4th of February for your wifeâs life cover claim to be finalized, and the only contact youâve had was from their detective asking for medical history.
KM
Khutjo M's updateReviewer Update
24 Feb 2026, 14:49Unfortunately your first sentence is the same thing I hear everytime on your whattsapp and is not helping,I gave all documents that was needed there is only thing you can do Aprove the claim or Decline,so that this can be put behind us.
KM
Khutjo M's update24 Feb 2026, 14:49
Reviewer Update
Unfortunately your first sentence is the same thing I hear everytime on your whattsapp and is not helping,I gave all documents that was needed there is only thing you can do Aprove the claim or Decline,so that this can be put behind us.
Capitec Bank's replyOfficial
24 Feb 2026, 16:01I appreciate your patience and understanding during this chat đ. Before we close, is there anything else I can assist you with?
Capitec Bank's reply24 Feb 2026, 16:01
Official
I appreciate your patience and understanding during this chat đ. Before we close, is there anything else I can assist you with?
Capitec Bank's replyOfficial
24 Feb 2026, 16:07As thereâs been no response, Iâll go ahead and close our chat nowđIn future you can and youâre welcome to call us directly through the Capitec app the call is completely freeđIts been a pleasure assisting you today. Thank you for chatting with Capitec Bank - we're always here when you need us. Have a fantastic day!
Capitec Bank's reply24 Feb 2026, 16:07
Official
As thereâs been no response, Iâll go ahead and close our chat nowđIn future you can and youâre welcome to call us directly through the Capitec app the call is completely freeđIts been a pleasure assisting you today. Thank you for chatting with Capitec Bank - we're always here when you need us. Have a fantastic day!