Capitec lies by saying they will sort there problme out.frozen account

I Contacted capitec bank three weeks ago . Im a capitec client as well as a FNB client capitec froze my fnb account as well as my clients ABSA account where i payed money over to him using my capitec account now my client cant use his absa account due to this and capitec bank told me that the matter would be sorted but tgey haven't sorted it out as yet !!!! Iv got a unhappy client due to capitec bank.