Capitec lies about date of returning money due to ATM deposit error

Hi on the 22nd of December at 12:30 I went to deposit money into my secondary account at the Burgandy Square Capitec ATM

It said deposit error and gave my card back, I went inside to log a ticket and they said don't worry it will be in your account in 24 hours it's now 23 days later and I still have not received my money! 16 days ago they said it would take 7 to 14 days but still nothing then they said latest will be the 11th, its now the 13th. This should be number one priority you obviously don't care about your clients lives here!

I had no money for Christmas and new years, I could not pay my bills ruined my credit score and I was sick and could not afford medical attention! How long will it take or what lengths must I go to get my money, I cannot take this anymore!

Incident *** You have literally ruined my life sort this out now!