Capitec lies

Following up on my first report of an incident that happened on the 07th August 2020 capitec has still been making empty promises they called me on the 17th of August at 16:50 and the lady I spoke with promised me that they will provide me with a full answer on the end of Bussiness day on the 18th August 2020. So here I am on the 21st August 2020 writing again to capitec asking for my money to be reversed. I am thinking of escalating this matter to higher authority and taking it to social media becouse I'm struggling I sleep on an empty stomach while capitec employees are well fed