CAPITEC LET'S ME DOWN ONCE AGAIN

Haaaaaha, guess what? Capitec called regarding my request for a payment holiday "Covid 19 relief". Unfortunately they refused to assist me since I didn't disclose my other means of income when I app**** for a loan. But this is uncalled for, I app**** for the loan knowing that I wiil be able to repay it given that I have something on the sideline. How can you disclose an informal income, how will you provide prove for that income.? Before this pandemic a person was bearly surviving. Now finally there was a silver lining until something comes up. But CAPITEC JUST TIGHTENS THE ROPE. What's sad is for the 10years I've been a loyal customer with exceptional credit record, but when they are supposed to bail me out in a desperate time of need they practically slams the door on my face. How the mighty has fallen. What's happening to SAA, ESKOM, VBS BANK and the likes. Thank you very much.