Capitec Lending is a painful process

I done a loan application through the website 3 weeks ago, all documents were sent via whats app and email however the lending department still requests the same document. After about 2 weeks they closed the application stating that not all documents were received. I redone the application telephonically and its again around 3 weeks with no end in sight. Although employment confirmation etc is sent they refuse to accept any emails from me on HR department contact details or accept any emails from the HR team confirming employment. I fully understand they have due diligence to perform but the process is more painful and call center staff have no empathy or understanding, its like talking to a bunch of illiterates. Requested for a manager to also call me but till now nothing, its like they doing you a favour and still charge you the maximum interest rate on a loan.