Capitec leaving my family hanging when we needed them the most. Struggling to get funeral plan claim finalized within the 24 hours to 3 days as promised.

I took a funeral cover with Capitec , infect my whole family is covered by them. The first time I am claiming I am being sent from pillar to post. I am being told about a validation process that will take up to the 14th of February 2022. In the meantime we are holding payers daily and cant even afford to buy sugar , let alone decide on the date of the funeral as people need to make arrangements and travel.

I think it is unfair to promise people 24hours to 3days for a payout, the arrogance from the consultant who told me to go read my contract when I enquired. I see no reason right not to transfer to other funeral service providers who actually don't promise us the world and leave us hanging in time of need with no remorse.

I cant be preparing for a funeral and begging Capitec to speed up the process so that we can have a dignified funeral , which is the main reason I joined the funeral cover.