capitec LAZY NON helpful!!!

I AM DISGUSTED BY THE CALL I JUST GOT AND EXTREMELY ****ED OFF FURTHER!!!!!!!!!SO A FIRDOUS CALLED FROM THE BRANCH, WHO ADVISED SHE IS THE ASSISTANT BRANCH MANAGER. IT GOES BEYOND ME THAT SHE EVEN HAS THAT ROLE!!! AFTER MY INITIAL COMPLAINT SHE HAS THE AUDACITY TO TELL ME THAT CAPITEC WESTGATE MALL ONLY OPERATES AT 50% CAPACITY AT A SPECIFIC TIME, AND AT THE TIME WE ENTERED THE BRANCH AT 5:02PM THE 2 SKELETON STAFF WAS ALREADY BUSY WITH CLIENTS, HENCE WE COULD NOT BE ASSISTED BECAUSE THE BANK CLOSES AT 5:30PM. WHEN I ASKED HER IF THAT WAS A CAPITEC RULE OR AN IN-HOUSE RULE, SHE TOLD ME IT'S A CAPITEC RULE. I CHALLENGED HER ON THAT, THEN SHE TURNS AROUND AND SAYS SHE THOUGHT I MEANT IF IT'S A CAPITEC RULE TO OPERATE ON 50% CAPACITY, WHY WOULD I CARE AT WHAT CAPACITY YOU OPERATE??? WHAT FURTHER ****ED ME OFF THAT ALTHOUGH I ESCALATED THIS MATTER SHE STILL HAD THE AUDACITY TO STICK TO THE BLATANT LIE THAT THE BRANCH CLOSES AT 5:30PM!!! WHICH I EVEN BELIEVED, BUT THEN THE BRANCH MANAGER CALLED AND ACTUALLY ADVISED THAT THE BANK CLOSES AT 6PM!!!!!!! CAN YOU IMAGINE HOW I'M FUMING RIGHT NOW!!!!! IN ACTUAL FACT WE WERE THERE AN WHOLE DAMN HOUR BEFORE CLOSING, YET SHE COULD NOT ASSIST US!!!!!! IF THIS IS HER BEHAVIOUR AS AN ASSISTANT BRANCH MANAGER I DREAD HOW MUCH SHE WILL DRAG CAPITECS NAME DOWN AS A STORE MANAGER!!!! I AM IMMENSELY DISGUSTED BY ALL THE TIME AND EFFORT I HAD TO WASTE, SIT IN TRAFFIC TO GET TO ANOTHER BRANCH WHEN I LIVE A STONE THROW AWAY FROM THIS ONE!!! FIRDOUS NEEDS REFRESHER TRAINING ON HOW TO HANDLE IRATE CUSTOMERS, AND PLEASE FOR THE LOVE OF LIFE, THE ONE THING THAT NEEDS TO BE RE-ITERATED TO ALL STAFF IS THAT A CLIENT CAN SMELL WHEN YOU BULL****, BE HONEST, SOMETIMES WE EVEN UNDERSTAND....BUT IT'S THE BLATANT LIES SHE CONTINUED TO TELL EVEN AFTER I ESCALATED, THAT JUST FURTHER ****ED ME OFF!!!!