LM
LUCAS M
1 reviews | Active since Apr 2015
03 Dec 2021, 13:53
Capitec laundering using my account
There is a person probably from inside who accessed my account depositing and transferring .money from one account to the other the Capitec decided to close my account on 25/11/2021 without my knowledge. I can access anything on my account on any platform due to this including the app. They now put the blame on me yet they never communicated anything with me until I went to the bank. I submitted an affidavit and still to no access to my account. Their employees mess up our accounts and we bear the brunt for their misdeeds
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Replies (4)
Capitec Bank's replyOfficial
03 Dec 2021, 13:58Good day Lucas
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Dec 2021, 13:58
Official
Good day Lucas
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
LM
LUCAS M's updateReviewer Update
03 Dec 2021, 14:34It took you a second to one my account now I have to wait a day? You didn't bother to contact me about whatever nonsense is going on in my account till I asked.
Bad business practice
Bad business practice
LM
LUCAS M's update03 Dec 2021, 14:34
Reviewer Update
It took you a second to one my account now I have to wait a day? You didn't bother to contact me about whatever nonsense is going on in my account till I asked.
Bad business practice
Bad business practice
LM
LUCAS M's updateReviewer Update
06 Dec 2021, 03:29Capitec is becoming synonymous with money laundering activities where anybody can access people's accounts and they stand back and close the victims accounts protecting the culprits. I'm still sitting with an unresolved case of a person who accessed my account and became the primary operator of my account and closed me out and the bank is refusing to disclose the name of such person.
It has become the worst bank ever with many friends complaining over the same issue.
How does a FSCA authorised institution conduct itself this way and still remain it's license while doing so much of bad business practice?
It has become the worst bank ever with many friends complaining over the same issue.
How does a FSCA authorised institution conduct itself this way and still remain it's license while doing so much of bad business practice?
LM
LUCAS M's update06 Dec 2021, 03:29
Reviewer Update
Capitec is becoming synonymous with money laundering activities where anybody can access people's accounts and they stand back and close the victims accounts protecting the culprits. I'm still sitting with an unresolved case of a person who accessed my account and became the primary operator of my account and closed me out and the bank is refusing to disclose the name of such person.
It has become the worst bank ever with many friends complaining over the same issue.
How does a FSCA authorised institution conduct itself this way and still remain it's license while doing so much of bad business practice?
It has become the worst bank ever with many friends complaining over the same issue.
How does a FSCA authorised institution conduct itself this way and still remain it's license while doing so much of bad business practice?
Capitec Bank's replyOfficial
18 Feb 2022, 21:03Hi Lucas
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 21:03
Official
Hi Lucas
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank