CAPITEC Large amount Payment goes Missing

I am beyond shocked at how Capitec can make such an error as a National bank. Yesterday I processed an immediate payment from my Capitec app to an Absa savings account, this around 15:10, today at 12:03 and the money still has not reflected in the Absa account. Upon calling the Contact centre I am advised an incident must now be logged and this will take 48 hours with Capitec labelling to this a “Missing Payment External” and giving me some REF number to follow up. This amount is a huge amount of money for a bank I trust to simply label it a “Missing Payment”. I do not trust this will be resolved by Capitec in the stipulated SLA.