AB
Amelia B

1 reviews | Active since Jul 2022

05 Feb 2026, 12:31

Capitec Langebaan amazing service within minutes

So, I finally had to get my Capitec banking app installed on my phone. Being of a certain generation who prefers face to face contact, I went to the new Capitec bank in Langebaan. Armed with ID, bank account number, cellphone and a heavy heart I decided to visit the branch. Wow, I handed my phone to the consultant and before I could start to explain my concerns about loading apps, she was done ! App was loaded and she showed me exactly what to do and where to find the transactions etc. Amazing ! I was done within less than 5 minutes and standing on the pavement feeling dazed and confused. I was gearing up for a 2 hour process of completing forms and confirming your identity, none of that, just my finger print ! Amazing ! Thank you

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Replies (2)
Capitec Bank
Capitec Bank's reply05 Feb 2026, 13:18
Official
Good day Amelia, Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec
AB
Amelia B's update05 Feb 2026, 13:22
Reviewer Update
This was a compliment, everything is ok.