Capitec lake of customer support and service

Absolutely disgusting customer care.....none existent. I tried to log a ***** case and receive assistance to which I had absolutely none, the call centre agent was argumentative, unhelpful, arrogant, her name is Zandile, and in actual fact basically blamed my mother for the *****. When I investigated the number my mother received the ********** call from, on true caller mind you, there have been over 372 cases of people identifying exactly what happened to my mother. A call from Portia from phone number ***. Capitec apparently have no knowledge of this!? Really!? They wouldn't confirm if Capitec have actually investigated this woman or done anything to inform their clients of this number......for example do not take calls from the number listed above. Then a very concerning fact is that the person, Portia, had all my mothers personal details!? Which Capitrct felt the need to inform my mother that she should not share her details....she didn't.....the woman had all her details. A second alarming fact is that Capitrcs mobile app allows you to log in to it while on a call from the same phone, ***.....Standard Bank mobile app does not allow you to log into your app while taking a call.....interesting!!! Capitec then inform my mother that there is NoTHING they can do until she goes and gets an affidavit from SAPS and a case number!!????How on Gods Green earth does this make any sense.....she called the ***** line within 20 mins of this call feeling uneasy about the call....they couldn't....or should I say wouldn't stop the transaction when I know it takes the banks at least 24hrs to verify a transaction!!!! Completely unhelpful.....I have never experienced such incompetence and blatant disregard for a client, mind you. Standard Bank have never in the lastv20 years ever treated me the way Capitec treats their customers....its disgusting. I have advised my mother to rather close her account and go to a more reputable bank like Standard Bank, FNB or ABSA......I would suggest anyone with a capitec account close it immediately and go to another bank. Disgusting!!!I have no words!!!