Capitec laid back approach to customer service

i have looked at my banking app and it shows me i am below average on my credit rating as per my compuscan report however when i pull my report from compuscan it gives me a higher rating , how can i get the two to correspond without speaking to 10 different people over a period of two months ,

when i call in to the customer help line the service is terrible with half the people going into this annoying tone of voice and making me feel like i am stupid for asking these questions , they really cant give me any straight answers