Capitec - Lack of process efficiency

R2445.00 has been debited from my account and I have tried to stop this multiple times via the app and it has failed successfully every time.

I tried to dispute this, however, the Capitec App is not giving me the necessary options to dispute. This is concerning on multiple levels:

1) I want to feel that my money is safe. I do not feel like it is safe because anyone seems to be able to debit money whenever they feel like it

2) Being unable to dispute on an app that has been created to be convenient for a customer makes the efficiency of the app questionable. Multiple people complain about the app yet no improvements are made? I wonder if the bank sees our feedback or even pays attention to our queries. Surely the team can improve if someone shows them our feedback? Please show the designers of the app our feedback so that we don’t complain about the same thing year after year.

I am disappointed with the bank. I really hope that others can see this and try to open accounts with other banks where you can keep larger amounts of money. I would strongly advise that you do not keep amounts over R500.00 with the bank until they have improved their product(s).

How does one dispute now?