Capitec Lack of Communication

One would expect one of the so called "Competitive" bank to atleast provide updates on queries logged with them. I had unauthorised debits in Oct/Nov/Dec, went to report these considering that the amounts were generally over the R100 bucks that ought to notify you and yet I got no notification, I also did not have the option to reverse these amounts and was promised feedback in 14 days, its been a month now and still nothing, everyone I call either blames the consultant at the branch for giving me a timeline and neglects to give a constructive and realistic feedback, the last person spoken to over the phone was Lifa Botha who also did not seem to be bothered with my problem, zero empathy from all except the one consultant at the bank who they are throwing under the bus, I wonder if Capitec does this to all their clients when things go wrong ????