Capitec Lack of APP Security

Capitec Bank is really disappointing.....I had a *****ulant online purchase on my account in 26 October...I went to the bank on 29 Oct to stop it as I recieved an SMS. My incident was logged (***2) and I was told that it will take 2-3 weeks for the investigation to take place. I have been in and out of Capitec for over a month now and everytime I am just told that they are still busy with the investigation. They never border to call you or give simple update of the incidents via sms. My biggest question is How the transaction bypass client Auth options where i could be notified about a transaction and take action as prompt either decline or approve in this case it went through without any of such and how come? is that security intrergtation sleeps sometimes or there is an exceptions on the SDK intergrated. all of this has broken my trust and claimed security information given out is not valid.

Please wake up you applications developers to give us trustfull apps.