Capitec, knock knock, anyone home?
Capitec's achievements are recognized nationally and internationally. The Capitec application must be the best on our planet! Capitec impressed me. However, now that I seriously need help, I am not getting it. I am abroad, and for some reason, my card and application need to be reset. This past week I have tried all ways you offer but without any success. I even had a phone appointment, but three hours later I was still waiting for the call. Even though I made it clear that I have no other way to access my funds (not accounts with other banks, not traveller's cheques, not even cash), I am being left out in the cold.
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Replies (4)
Capitec Bank's replyOfficial
04 Feb 2022, 13:40Good day Emmie
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply04 Feb 2022, 13:40
Official
Good day Emmie
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
's updateReviewer Update
04 Feb 2022, 13:42I am assigned to an official, Amy Losper
Agent: Service Admin
BSC: Service Administration.
Please escalate this immediately
Agent: Service Admin
BSC: Service Administration.
Please escalate this immediately
's update04 Feb 2022, 13:42
Reviewer Update
I am assigned to an official, Amy Losper
Agent: Service Admin
BSC: Service Administration.
Please escalate this immediately
Agent: Service Admin
BSC: Service Administration.
Please escalate this immediately
's updateReviewer Update
07 Feb 2022, 07:44I am a South-African that recently moved to Switzerland. Ten days ago, I discovered that my bank card and app was inactive. Nothing changed on my side, but it seems that my account needs resetting. Since 28 Jan I tried to solve the problem, by could not established contact with a human at Capitec. Every message died a fast death with the only an autimated message. Even those that initially seems to be addressed by a human.
Although I explained that I am without any means of accessing my money and that this is my only bank account, and that I have no travelers cheques or cash cards, Capitec ignore my requests for assistance.
Incident no ***2 and ***9
Although I explained that I am without any means of accessing my money and that this is my only bank account, and that I have no travelers cheques or cash cards, Capitec ignore my requests for assistance.
Incident no ***2 and ***9
's update07 Feb 2022, 07:44
Reviewer Update
I am a South-African that recently moved to Switzerland. Ten days ago, I discovered that my bank card and app was inactive. Nothing changed on my side, but it seems that my account needs resetting. Since 28 Jan I tried to solve the problem, by could not established contact with a human at Capitec. Every message died a fast death with the only an autimated message. Even those that initially seems to be addressed by a human.
Although I explained that I am without any means of accessing my money and that this is my only bank account, and that I have no travelers cheques or cash cards, Capitec ignore my requests for assistance.
Incident no ***2 and ***9
Although I explained that I am without any means of accessing my money and that this is my only bank account, and that I have no travelers cheques or cash cards, Capitec ignore my requests for assistance.
Incident no ***2 and ***9
Capitec Bank's replyOfficial
04 Mar 2022, 07:58Hi Emmie
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply04 Mar 2022, 07:58
Official
Hi Emmie
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank