CAPITEC KIMBERLEY NORTH CAPE MALL BUSINESS ACCOUNT NIGHTMARE

I opened up a business account online, but up until today still do not know bank account nr. I decided to close this bank account, and have been struggling to close this account since July 2025. I was informed that the Team leader of Capitec said I must use docusign to close account. I expressly informed them several times that I do not want to use or trust on-line processes. I further informed them not to use my e-mail address (I do not sign documents electronically due to online ****ming/*****ulent presence. Since 3 July I have been to Capitec North Cape Mall four times, must wait for hours before someone assists from the Head Office. They want to force me to use docusign to close this unknown bank account - I was already ****med online - so I do not use my e-mail. I requested forms to close the account, which Capitec refuses to provide it. I am constantly being told, every time to use docusign. They refuse to listen to their customer/s needs and this will have negative on this Bank going forward. Devon has been trying to assist me but even this bank official is becoming frustrated due to this continuous unnecessary struggle. I was told to go to the nearest business banking branch which is situated in Bloemfontein and I live in Kimberley, just to close a bank account that I never used. I have driven to Capitec at North Cape Mall four times, but I am still struggling to close this account, as I am being told there is no other way to do so. Why can't I be provided with a physical form for the closure of the account? This is unacceptable? I will never open another bank account with Capitec after being frustrated by officials from Call Centre telling me it must be closed via docusign and there's nothing they can do about it since beginning July 2025. Nobody at Capitec seems to know how this "business" banking as its a newly rolled out system works. Why doesn't Capitec want to give me forms to close this account? Business banking, a big NO... I never experienced such *********** service from "on-line" Team leaders like I did now, who refused to help me. Kimberley's Manager Devon did his best to assist but even he's frustrated with their own processes.