Capitec keep pointing fingers

My wife had a recent transaction at Fair Price in Sam Ntuli Mall. She attempted to purchase a fan using my Capitec Bank card, and the amount of R230 was deducted from her account. However, Fair Price claims they have not received this payment, and my bank is unable to provide a declined slip as Fair Price cannot confirm the transaction.

Her money is currently pending, and she is unable to access it. Both Capitec Bank and Fair Price are pointing fingers at each other, and she is caught up in the middle. When contacting fair price head office they don't respond to your calls and they don't respond to emails, they just ignore complaints.

I kindly request your assistance in resolving this matter.

Thank you for your time and attention to this matter. I look forward to your prompt response.

Sincerely, Pinki Tsotetsi