1 reviews | Active since Apr 2017

19 Oct 2022, 17:25

Capitec just ignore me because they cant help

I lodged a complaint on the 13 th of October against Capitec that I cannot sign in to my internet banking account. They rep**** that a designated officer will contact me within ONE working day. He must have lost his way because 6 days have passed an no sign of him yet. Another weekend is on my hands and I still can't get my money from the bank account. Please what can I do to get my money out of Capitec to be able to pay my beneficiaries and buy food I am despondent Please tell me where can I get help.

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Replies (1)
Capitec Bank
Capitec Bank's reply19 Oct 2022, 18:01
Official
Good day Giel 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank