CAPITEC JUST CANNOT GET IT RIGHT!!!!

I have started a new job - and my salary date has changed - I sent an email to Capitec advising of such and requested that they debit my account a day after my salary is paid so as to ensure that I have sufficient funds in my account and to avoid the error that was made in the past wherein Capitec incorrectly debited my account well before the agreed debit order date. I received a response from one Amber Van Wyk from the Client Care Admin Dept of Capitec requesting a confirmation letter from my employer stating my salary pay date and the change will be effected - I submitted the letter and my account has yet again been debited on the incorrect date! This has happened in the past and Capitec had provided me with a letter confirming that they are at fault for incorrectly debiting my account as my credit rating has been negatively affected I have sent numerous emails to Ms. Van Wyk and I have not yet had a response. Capitec should spend less time and resources on marketing and concentrate more on Customer Care and Administration!