Capitec just another technical issue

I'm so upset with this bank always having some sort of technical issue. I have an access facility by you. I pay my sh*t on time ALWAYS! last month received a text message stating I need to pay my capitec credit facility asap. Logged into my internet banking app and found that my credit facility was canceled. Visited your branch and the consultant apologized and fixed the issue. I ask her if this is going to affect my credit score or show up, she said no sir problem was on our side. Worst case if it does come in and we will send them a letter explaining the issue.

Today i received a notification from experian my credit score is down, missed payment capitec. You where paid 5days before it was due btw . Typing out this paragraph is costing me money case right now I have to be working not struggling with you