JH
Jaco H

1 reviews | Active since Jan 2018

14 Feb 2023, 14:51

Capitec Its Helping DSTV *****, just simpler

One would think the top digital bank in SA will assist you in every way, but not taking their client's word for it. Seems their business is in the deep pockets of the Mighty Business, like the rest of SA.

DSTV deducted R2097 from my account, when my subscription is only R699, and they refuse to release the money from the Hold until DSTV provides them with their approval. So in essence when you do any online payment and the company decides they would want to deduct further money from your account, on their own accord, Capitec would gladly help them take it. Think tiwce when using your Capitec Card and paying for anything online, money not safe. And they will not help you.

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Replies (1)
Capitec Bank
Capitec Bank's reply14 Feb 2023, 15:56
Official
Good day Jaco

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank