Capitec it's a Micky mouse bank

I lost my Capitec card and I didn't report it as I knew no one had my pin.Few days later I go to the branch to get a replacement card and this is where the nightmare began.I was given a card that was not working,so did my app which kept telling me "wrong password".i then went back to the bank the second time and they told me the card shows that it has expired which was not even two days old.They reserted my app and told me the card will work also.Same day I try to swipe the card and it declined,tried withdrawal and it also declined saying card reported lost I called in the call centre they also can't assist.What a terrible service and my next move is to switch to a better bank and reliable bank