WK
Will K

1 reviews | Active since Jul 2019

18 Apr 2020, 11:41

Capitec isn't a good bank - they steel from the poor

This bank is in the news every day. They are a ****/******* *****ing organisation Last year there was a R991 debit order on a sassa grant. Call center say "go to the branch" branch tell you "contact the call centre" keep in mind that a grant is R1750. Then bank charges over R100. This past payment, banks agreed with government, NO charges "R135" charges - Sms = they will refund - they refunded R16. 00 and immediately deducted R6. 00 service fees + R0.65 and that was the so called refund - f*cktup (being frank) a previous complaint about the R991, i only received a text saying "the manager tried to contact you - this ticket is now closed" ***

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Apr 2020, 09:50
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank