NvdH
Niel van den Heever

1 reviews | Active since Mar 2017

29 Jun 2019, 11:55

Capitec is wasting my time!

I have recently went to a Capitec branch to open a credit card account. Everything went smoothly up to the point where my employment has to be verified. I have no issues with this step but Capitec should put other measures in place to confirm employment on weekends. As a result I could not get my card and would have to return to the branch after everything has been confirmed.

Don't advertise that a person can get the card on the same day as the application if there are many factors that can delay this.

As a result I'm inconvenienced to return to the branch to collect the card.

I really liked Capitec after this I will close my account and rather move to another bank. I don't mind all the checks but don't waste someone's time like this!

0
Replies (2)
Capitec Bank
Capitec Bank's reply01 Jul 2019, 11:07
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention. 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply08 Jul 2019, 15:34
Official
Good day Niel
As per our telephone conversation today.  You have confirmed that your matter has been resolved and closed on our end. 
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsComplaint management Capitec Bank