Capitec is utter trash and a ****!

If i could give the bank zero star i would.

15-12-2022 I called the bank requesting to reverse a payment made to tyme bank account due to the fact that the recipient was supposed to render a service and went MIA. I knew for a fact that the payment had not reflected on their account due to the fact that it wasn’t an immediate payment. The consultant that was assisting me told me that i’d be charged 160/170 regardless of whether or not i got the fund’s reversed and i was fine with everything she proceeded to ask me why i wanted to reverse the funds and after telling her the full details she said she’ll have to transfer me to the ***** division since its a ***** case. I was on hold for over 30min keep in mind it isn’t a toll free number. The person i was transferred to finally picked up only for the person to transfer me again to the “***** division “ every person that picked up kept transferring my call with no assistance whatsoever ever. Till this day I haven’t got any assistance from the bank.