RA
Robyn A

1 reviews | Active since Mar 2016

26 Apr 2022, 18:41

CAPITEC IS USELESS, GREEDY ****S!

So if you chat to Capitec on Whatsapp ne... And you choose the top clients option and then choose the ***** Query option ne... And THEN choose to chat to a LIVE AGENT, A LIVE HUMAN AGENT, you'll get told that 'we cannot assist with ***** on this platform' WHAT IN THE ACTUAL ****???? After 2 days of sending 8 emails to this useless bank and getting NO help I decided to revert to the above. Because who THE **** has THAT much airtime to call and be placed on hold until kingdom comes??? And their site doesn't have normal live chat like others nor do they have a toll free number so WHAT THE ****!? But let my query have something to do with them taking money OFF my account? Then they ****EN jump cause they GREEDY MONEY HUNGRY ****S! **** CAPITEC! THEIR MOTHERS ****!

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Replies (2)
Capitec Bank
Capitec Bank's reply26 Apr 2022, 19:01
Official
Good day Robyn

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank 
RA
Robyn A's update27 Apr 2022, 13:17
Reviewer Update
You know what... instead of giving automated bull**** responses, rather just don't answer at all cause it'll anyways boil down to the same thing.
Having said that.

May you give Mbasa Kama is raise or better still, make her a manager because someone like her is who should be leading your people cause she knows what she's doing and she's extremely helpful as opposed to Janine who I ALSO spoke to yesterday on Whatsapp but was unhelpful.

Thank You Mbasa Kama for pointing me into the right direction.