Capitec is useless

I made an online purchase with the supplier being wit standard bank, so the next day i herd nothing from the supplier and i could not get hold of them via messages or phone calls, so i immidiatly phoned my bank to let them know that i have been ****med, they told me to go to the police station and open a case, other banks have adivced me that if one of their customers had this problem they would have done an immidiate reversal.... so why does capitec not do this for their customers too? I am highly dissapoint that its been a month and still have not received my money which was R2800, i have also heard nothing from my bank since this insadince... capotec is useless, and if i dont get my money latest end of february, i will move over to another bank who can help when problems like this occur!!