TK
Thabile K
1 reviews | Active since May 2020
11 May 2020, 09:19
Capitec is useless
I recharged a airtime voucher with the Capitec App more than a week ago. Until this day my recharge has not been refunded. As the recharge did not register on my phone. I've received no feedback on how far the query will be resolved.
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Replies (2)
Capitec Bank's replyOfficial
11 May 2020, 11:29I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction. Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction. Kind regards
Capitec Bank
Capitec Bank's reply11 May 2020, 11:29
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction. Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction. Kind regards
Capitec Bank
TK
Thabile K's updateReviewer Update
11 May 2020, 11:43You can't expect me to wait another 5 working days. Don't you think I have waiting long enough. This is just unacceptable.
TK
Thabile K's update11 May 2020, 11:43
Reviewer Update
You can't expect me to wait another 5 working days. Don't you think I have waiting long enough. This is just unacceptable.