AJ
Aeysha J

1 reviews | Active since Sept 2022

05 Oct 2022, 10:58

CAPITEC is USELESS

Since I'm still waiting on a responds since the previous review I will just copy and paste ! Capitec has once again prove how *********** they are!

Copied from previous review- If i could rate 0 I would . Just when i thought capitec was assisting boom they always blaming another party . I am having a up and down experience with Capitec and Cell C. My debit order for my cell c contact was debited twice on the 6 August 2022 I immediately went to the bank to ask why and was told its Cell C and i can reverse the one debit which I did as cell C got their amount due. On 16 August i get calls from cell C saying I did not pay my account . I got several bank statement to prove the funds come from the bank account and Capitec is saying its not Capitec the funds is at Cell C I emailed Capitec on Friday to *********** basically bashing Cell C because CAPITEC is not wrong .... Today I received feedback from CELL C proving they never received the debit order guess what the funds is out of my account so tell me what happened to the money? Cell C is saying its CAPITEC and CAPITEC is saying its CELL C . If there was no prove it was probably ME????? because both parties is good at blaming other then themselves for the *** service.

0
Replies (3)
Capitec Bank
Capitec Bank's reply05 Oct 2022, 15:04
Official
Good day  Aeysha
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 
Kind regards Capitec Bank
AJ
Aeysha J's update06 Oct 2022, 12:00
Reviewer Update
How long do you take to get back to customers? I have so many automated emails. On 16 September 2022 I received a email "We endeavor to provide feedback within 2 working days" oh well its the 6 October 2022 now!
Capitec Bank
Capitec Bank's reply11 Oct 2022, 13:46
Official
Good day Aeysha

As discussed telephonically, I trust that your issue is now resolved.

Kind regards
Capitec Bank