Capitec is USELESS

I have struggling with Capitec since October 2022 and yet my complaint is still not resolved. I have closed all my accounts with them even went to the branch multiple times. The complaint manager Jamie Stewert was assisting me but I still had to get the ombudsman involved in my matter. I see this as client abuse and neglet as I have been fighting and I have been sending emails but still they cannot assist me. Why are you in a position if you cannot get the job done ? Why is it too much work to just update a status ? Why do we as customers have to do the right thing when we just get *****ed over time and time again.