Capitec is useless

A week ago I posted that I need assistance from my bank with a dispute. Still no feedback and no assistance. The people that deducted from my account is not responding to my mails and I have requested them to reverse the debits several times. Please capitec can you assist me. The debits were a Nardi debit as per one of your consultants and can't be reversed but how am I suppose to get it done when no one can help me. Not the company or my bank. This is really frustrating me now.