NM
Ntombi M

1 reviews | Active since Oct 2019

27 Mar 2023, 15:49

Capitec is trash!

I have changed cards 3 times due to Capitec ****s! Last month there was an Uber debit charge from my card and I have no Uber account! This happened immediately after I went to update the app on my new phone in Johannesburg Park Station.

I reported the issue and I was told to make another card. Yesterday there was another Uber debit charge and this morning I got a notification from Capitec regarding the failed online payment of R2270,00 that I don’t even know off! Keep in mind that this is the new card and I have no online subscriptions.

I called them and they told me that this is how Mastercards are and they were nonchalant about it. I am so done with this bank! The tellers are the ones giving out our information if not ******** us. I wouldn’t recommend it!

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Mar 2023, 06:00
Official
Good day Ntombi 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank 

Best regards,