EvW
Emmie van Wyk/Smit
1 reviews | Active since Feb 2013
09 May 2025, 13:43
Capitec, is this the real you?
After making several transactions over a few years to two reputable international companies, I suddenly found I could no longer complete payments using my Capitec account. Despite proving that I knew how to navigate the app and had sufficient funds—reassuring the youthful staff that I’m not the clueless retiree I may appear to be—they accepted my concerns, but couldn't resolve the issue. Instead, they simply closed the matter. I am highy disappointed at the level of service at this insitution where I invest in funds and shares.
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Replies (2)
Capitec Bank's replyOfficial
09 May 2025, 16:37Good day Emmie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply09 May 2025, 16:37
Official
Good day Emmie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
EvW
Emmie van Wyk/Smit's updateReviewer Update
13 May 2025, 08:39Dear Capitec, a designated official contacted me, but the issue was addressed at the same frustrating level as before- by checking the app settings ON MY PHONE. Surely, if your technical team checked the settings and could not find an issue, you must start looking deeper. Please escalate this issue to a higher level. After all, it has been a couple of months now.
EvW
Emmie van Wyk/Smit's update13 May 2025, 08:39
Reviewer Update
Dear Capitec, a designated official contacted me, but the issue was addressed at the same frustrating level as before- by checking the app settings ON MY PHONE. Surely, if your technical team checked the settings and could not find an issue, you must start looking deeper. Please escalate this issue to a higher level. After all, it has been a couple of months now.