CAPITEC IS THE WORST OF THE WORST...STAY AWAY!!!

CAPITEC is the worst of the worst when it comes to client service and keeping their clients informed. My account was blocked, without any notice , more than a week ago by Capitec after receiving a legitimate investment payout through a Standard bank account. This was on instruction from Standard bank because they suspected *****ulent activity on the account. When I submitted the affidavit and certified ID as requested Capitec ***** dept, I was informed of a turnaround time of 24 to 48 hours, however still nothing inspite of constant communication with and submitting proof of payment by the Investors.They closed my first incident without notice and by now I have 3 incidents logged for the same query. Now they require that I get an affidavit and certified ID from the Standard bank client before they will unblock my account. Surely that is the duty of Standard bank to obtain from their client. Capitec is treating me , their client like the perpetrator here inspite declaring under oath the source of funds as requested by them. The lady I spoke to yesterday at client services, refused to give her full name, as she does not feel comfortable to disclose her full name, even the incident she re-logged, was nowhere to be found today. I have been sent from.pillar to post, spending loads of money and airtime since the start of this incident. Today ,my query was escalated to the Regional manager and after phoning the Ombudsman , I am also still waiting for the forms to be completed to escalate further. If there was a ZERO RATING or lower, I would have definitely selected that.