CAPITEC IS THE WORST BANK TO BANK WITH.

I was ****med at a Capitec ATM in the central business district in Kimberley. This was on the a Sunday, 2nd August 2020. The ATM where this incident occurred is at the Capitec branch. The culprits tampered with the ATM and my card got stuck in the ATM. As a result they managed to withdraw 4000 from my account before i could block it. (New app). I went to the police station to address the matter on the same day, Before calling Capitec to report the incident. This is where i learnt that Capitec branches and ATMs do not have cameras. I called Capitec and spoke to one of their female consultants and reported the matter. When i explained that i got ****med she stated that i should never let anyone assist me in an ATM. First of all i'm an adult why would i seek assistance at an ATM. she continued on to confirm that my card is indeed blocked. On the 3rd of August i went to the branch and reported the case and was given a reference number. The consultant explained that i should avoid utilizing Capitec atms and withdraw in retail stores ( What is the purpose of an ATM ?) she further went on to say that they will investigate the matter and that i might or might not get my money as its not their fault and i should open a case. First of all, its your ATM, at your branch? you do not have security guards nor do you have cameras at the ATM. So even if i do open a case with the police which will indeed be deemed useless due to lack of evidence they will not catch the culprits. The service that i received at the Capitec branch in Phakamile Mabija Rd & King's Centre, Shop 30, York St, Kimberley, 8300 and the consultants on the phone was very condescending, rude, showed a lack of empathy, they lacked guidance and constructive advice. I was made to feel as though i was not a valued customer and my matter was not Deemed as important. The bank did not try to meet me half way. To make the situation worse they still charged me for the R 4000 transaction and to make a new card. It is as if they want to blame me for utilizing their ATM as if i Knew that their ATM was prone to ****s. The matter was investigated by them and dismissed. Here i am as a valued customer without my money, without any compensation, without any empathy. Capitec has shown me as a customer that they will never look after their customers in incidents such as these. this bank does not worry about their customers nor do they value their customers. This particular bank knows very well that their ATM is prone to ****s. yet the bank is not doing anything about it. Worst they know that the majority of people that utilize Capitec do not have access to airtime and apps to deal with matters like this accordingly. Capitec needs to meet me half way as i want my money. i called this bank went as far a complaining regarding the matter yet nothing has been done has been done besides continuous investigations that don't regard their clients as important.

DO NOT BANK WITH CAPITEC BANK. ITS THE WORST.