Capitec is the worst bank I ever heard of.

My gardener, Joseph, has an account with Capitec, Ferndale Branch. He has made a debit order for the 2nd of the month in February 2026, for his rent. His rent is R1300 p.m. if paid by the 2nd, later, then it is R1700. I saw the bank documentation; the debit order was done correctly. But up to date not one of that debit orders went through on the 2nd. This month he had to pay R1700 again, because he was late. When he went to the bank, they just say sorry, they did not know what went wrong, the debit order is correct and there was money in the account. He has now changed the debit order to the 30th, as the bank official said he must make it rather the 30th. This is unacceptable! This is very bad service. He went from Nedbank to Capitec to save on bank charges, but the service is extremely bad. He wants to go back to Nedbank, although there are bank charges, there is also some service. I told him to look what will happen with the change of date. But I am also at Nedbank, since 1979, and I never had bad service. Now I don't even pay bank charges, because I am older than 55 years. I don't know what to tell Joseph. Capitec don't deliver on their promised services, he has to take time off work to go to the bank every time. He has to pay transport cost to the bank. He has to lose the R400 discount for early payment per debit order. And the bank official is every time another person, with the same response "Sorry, sorry..."