capitec is the worst bank ever, no care for their clients

capitec is one of the worst banks ever, my account was blocked, never got a call from them to explain to me, as i went to the bank to query they say i received money from my investment thats why they blocked my account. They said i must bring an affidavit and that they will unblock my account within 48 hours. Until today my account is still blocked , its been almost a full month now since my account has been blocked. No feedback from them no nothing. I cant receive any funds abd i cant send money. I have a funeral policy with them, since my account has been blocked they didnt deduct so that means my policy has lapsed, and yet its not my fault coz they decided on their own to block the account without notifying me. My whole family is using capitec including my friends as i told them about this everyone is planning on closing their accounts. Capitec doesn't want business.